Shipping & Returns

Delivery is tracked and made through DHL/TNT/Fedex/Swiss POST or any other equivalent courier service, into the EU and in all other countries.

 

FREE WORLDWIDE SHIPPING ON ORDERS ABOVE USD150

Shipping costs

Country

Value order below USD 150

Value order above USD 150

Switzerland

USD 10

FREE

Other countries

USD 15

FREE


Unless stated otherwise, the goods will be shipped out within 2 to 4 working days.

If not all products ordered are in stock, we will contact the customers to provide either a later delivery or other available comparable products with same value. In the case that the client will not accept one of these options; we will reimburse any payments already made immediately.

Should it not be possible to deliver the goods due to a fault on your part, despite three delivery attempts, we may withdraw from the contract. The value of the product will be reimbursed minus shipping costs and any other costs incurred during delivery attempts and returns. We reserve the right to not reimburse the value of the product if the extra costs exceed its value.

It is the costumer’s responsibility to bare any import costs if any. SANKOM SA is not liable and will not offer any refunds if the goods are not retrieved from customs by the customer.

Cancelations and Returns

Consumers have a right of cancellation within 14 days of receiving the goods without stating the reason for the return, by email to online@sankomch.com or by post to the following address: SANKOM SA. Rue de la Moliere 2. 2800 Delemont. Switzerland with your order number, name, address and e-mail.

To comply with the cancellation period, it is sufficient if you send the message (email) regarding the exercise of your right of cancellation before the cancellation period expires. If you cancel this contract, we undertake to refund all payments we have received from you, (not including delivery charges).

For this refund, we use the same payment method that you used for the original transaction.

The refund will be executed once the goods are returned in satisfactory, new condition. All return costs are the responsibility of the consumer. 

SANKOM SA is not responsible if the goods are lost during return shipping. That is why it is strongly advised to return the goods through a tracked mailing service of your choice.

The right of cancellation does not apply in the case of goods that are not suitable for return for hygiene reasons.

Obvious signs of use, such as make-up or lipstick marks, odor, removed labels, etc. are clear indications of use.

Items returned to our warehouse will be processed as a refund only. Any original shipping fees and return fees connected to the order will not be refunded. Items returned to our warehouse will be processed as a refund only. Any original shipping fees and return fees connected to the order will not be refunded.

All returned goods MUST be unused and returned in their original conditions and packaging.

Please note that for a cancellation we require a clear statement from you (e.g. letter or e-mail sent to online@sankomch.com) stating that you would like to return the goods and small desription of the reason for our statistical purpose. Please place the items in their original condition in a parcel,  with a copy of your cancellation letter including your order number, name, addressand telephone number. 

We have different fulfilment centers around the world. The address for the return will depend where you are located and sending the item back from. In the email when you are requesting for the return, please specify the order number, reason and your location so we will be able to let you know the exact address for the return.